Secure Internet banking - CatalunyaCaixa

Internet transaction security

CatalunyaCaixa will never send you an email asking for your username or password. If you receive an email asking for such details, do not give any information and immediately contact the CatalunyaCaixa by internet service on 93 479 99 05.

• CatalunyaCaixa server has been certified by the authority Verisign, which guarantees the customer to make that click < Enter > to really connect to CatalunyaCaixa and transmits the code of usuario and password both by the SSL protocol with 128-bit Keys.
• Whenever you carry out a financially significant transaction you will be asked for ONE of the keys on your coordinates card at random.
• All clients have their own unique coordinates card.

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Our emails

You'll be able to identify emails you receive from CatalunyaCaixa very easily. They all feature your full name and the last digits of your identity card or passport number in the subject field.

Emails you receive from CatalunyaCaixa will never contain links to a website where you will be asked for your access codes.

You'll see your identification like this:

Don't be fooled

• CatalunyaCaixa You never send you an email asking you the code, access code and the coordinates of your card.
• Regularly change your access codes for our service.
• Don't make a note of your codes on a piece of paper or anywhere else.
• Does not execute attachments of an email or an SMS.
• Not participate in chain letters.

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Shopping online with cards

CatalunyaCaixa is a member of the Visa and MasterCard secure payment systems (Verified by Visa and MasterCard Secure Code). When you use a card to make an internet purchase from an establishment that is a member of these systems, you will be asked for a code from your coordinates card.

You can identify these establishments by the logos shown here.

Plus, if IT systems detect potentially irregular or fraudulent transactions, you will be phoned by the relevant department.

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The golden rules for security

• Never give anyone your internet access codes.
• Regularly change your access codes for our service.
• Always access our website by entering its address in your browser.
• Make sure your antivirus program is ALWAYS updated
• Try not to access our internet service from a "public" computer
• Do not use your card to shop on websites without first having checked the "veracity" (authenticity) of the site where you intend to make your purchase.
• If you suspect any type of fraud is going on, report the incident to the CatalunyaCaixa by Telephone Service as soon as possible by calling 93 479 99 05 or send an email to info@catalunyacaixa.com with FRAU (fraud) in the subject line.

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United for "I secure Internet"

The latest in security for Internet users in Spain is here: "I secure Internet". This campaign, which helps to raise awareness and inform net users about how to protect their privacy when browsing on the internet, has brought about a new partnership between INTECO and CatalunyaCaixa.

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Smartphone security

Just like a computer, smartphones can get infected by a virus. Bear in mind that as their features and power have increased, different types of viruses have appeared that may pose a problem for the security and confidentiality of your data. What can you do to minimise these risks? Here are some basic security rules.

• Regularly change the keylock code.
• Enable and set the automatic keylock.
• Be careful with Bluetooth and Wi-Fi connections: you should be asked for permission whenever you connect.
• Make sure that messages and downloaded applications are from known sources.
• Install an antivirus: look for the one that best suits your needs depending on how you want to use it.
• Check the source and content of your memory card before inserting it into your mobile.
• Make regular backups.
• If you lose your phone or it’s stolen, promptly contact your carrier to block it.
• Keep your number in CatalunyaCaixa’s database up-to-date.